Voice Solutions
Advanced AI-driven voice solutions
We know the value of AI and we’re not afraid to use it
With our custom-made software, we are able to change any modern technology into a useful, functional tool that will automate the processes in various industries.
Customers who benefited from voice AI development
Vast experience and knowledge
Thanks to available technological facilities, we can adapt the iteo voice solution products to your needs and integrate them with your existing infrastructure: CRMs, communication systems or touch panels.
Services:
artificial intelligence
machine learning
augmented reality
automation and robotics
personalized voice bots
system integrations
dedicated computer software
How does a voice bot work?
Thanks to advanced natural language processing technology, a conversation with a bot doesn’t really differ from talking with a human.
A voice bot is able to recognize its interlocutor’s intentions and modify the conversation scenario on an ongoing basis. Depending on the course of conversation, it adjusts its dynamics and uses the right phrases.
NLP (Natural Language Processing) – the bot converts continuous speech into text that goes to the language processing engine.
TTS (Text to Speech) – the engine generates a response which is converted into a voice using a synthesizer or by playing voice-over recordings.
Areas that can benefit from using voice tech
Healthcare
Arranging, postponing and canceling medical visits, information about procedures, test results, or safety measures – an offer for diagnostic laboratories, private doctor’s offices, clinics, hospitals, and medical institutions.
Motorization
Information about the offer, available cars and services, arranging inspections and repairs, as well as initial car diagnostics – an offer dedicated for car dealers, car repair shops, diagnostic stations and car dealerships.
Energy production
Providing meter readings, reporting breakdowns, arranging and informing about visits, checking the status of cases, or presenting an offer – for distribution system operators, media vendors and customer service offices.
Finances
Information on services, credit cards and cash loans, financial advice, preparation of the offer and execution of calculations carried out by a virtual advisor – for banks, brokerage houses or investment funds.
E-commerce
Placing orders, making returns and complaints, getting information about the status of orders – all handled seamlessly by a voice bot without the need to wait on the line, ad with a 24/7 availability.
… and more
Services for insurance agencies, beauty industry, ISP, TV, VoIP providers, schools, gastronomy, hospitality, real estate, hosting, logistics, culture and entertainment, tourism, sports, and more.
Pros of using voice in your business
- 1
24/7 availability
A voice bot can receive and make calls, automating call center processes at any scheduled time, even 24 hours a day. - 2
Scalability
You can increase the number of working bots and supported processes, without tedious and lengthy recruitment and training processes. - 3
High quality
Our bots don’t make mistakes, guaranteeing that the process is realized in accordance with required scenarios. - 4
Easy launch
Industry- and process-specific voice bots reduce the implementation time to a minimum and generate benefits faster than any other available solutions. - 5
Cost optimization
Lowering the costs of handling a single contact in the telephone channel in comparison to a service provided by a hired call center consultant. - 6
Convenience
Voice bots are a convenient source of information, providing consistent customer experience in every contact working according to required standards.
Adjustable ready-to-implement solutions
OneConnect
The dispatch center integrating all communication channels in your company.
The intuitive panel for the dispatcher allows to manage communication with many stakeholders in one place. It becomes an ergonomic coordinator’s workplace that combines telephone calls, SMS messages, radio communication and an event log.
Hellobot
An intelligent voicebot that automates the processes of contacting customers via phone channel.
It can be used in sales, marketing, vindication, scheduling appointments, and status verification, optimizing the costs of maintaining a call center as well as increasing the efficiency and quality of customer service.
Customer’s review
Voice solutions knowledge hub
Other services
Mobile development
Web development
Mobile & Web UX/UI Design
